Policies
Terms of service
Who we are
The business behind Chelooms, its registered address, and how to reach us.
Your account
Signing in with Google, Facebook, Apple, an email code or a password, keeping your account secure, and when an account can be suspended.
Orders made to your measurements
When an order is accepted, what you confirm about your measurements when you place one, and why a garment cut for you cannot be resold.
Prices and payment
Prices in PKR, cash on delivery, with a message on WhatsApp where we can send one, confirmed by email, on your order page or on the order tracking page, paying online once that is offered, and what happens when a payment fails.
Delivery
Where we deliver, what delivery costs, and who is responsible for a parcel until it arrives.
Cancelling an order
Until when an order can be cancelled, and what happens once cutting has started.
Credits
How store credits are earned and spent, and whether they expire.
Designs you share
Who owns a design published to the community, what you allow us to do with it, how you remove it, and the rules for comments on it.
Liability and disputes
What we are responsible for, the limits of that responsibility, and which law applies.
Changes to these terms
How and when we tell you before these terms change.