Policies
Returns and refunds
This page is an outline
It lists what the final policy will cover. The full text replaces it before launch.
Made to your measurements
What can be returned when a garment was cut and stitched for you, and when we alter or remake it instead.
Fabric and anything not made to order
Returning fabric sold by the yard, and items that were not made for you.
Damaged, faulty or wrong items
What to do when an order arrives damaged, faulty or not what you ordered, and by when to tell us.
Starting a return
Where to ask for a return, what we need from you, and how the item gets back to us.
Refunds
How a refund reaches you after cash on delivery and after paying online, how long it takes, and when store credit is offered instead.
Cancelled orders
What is refunded when an order is cancelled before or after work on it has started.